Shipping and Delivery in Odoo eCommerce
Getting the sale is only half the job in eCommerce. The order still has to reach the customer, and shipping is where cost, expectation and experience all meet. Continuing the series on Odoo Website and eCommerce, here is shipping and delivery.
Shipping methods and rates
Customers want to know what delivery costs and how long it takes, before they commit. Odoo lets you define shipping methods and rates, so the right cost is shown at checkout. You can offer options such as flat rates or free shipping over a threshold, matching how you actually want to charge for delivery.
Clear, fair shipping costs shown up front reduce the abandoned carts that surprise fees cause.
Connecting couriers
For businesses that ship a lot, Odoo can integrate with shipping carriers, so rates and labels come from the courier and tracking flows back. That turns dispatch from a manual chore into a smoother, more automated process, and gives customers the tracking they expect.
Delivery ties into inventory
Because eCommerce sits inside your ERP, an online order creates a delivery order in the same inventory system your warehouse already uses. Your team picks, packs and ships it just like any other order, and stock updates accordingly. There is no separate webshop fulfilment process to reconcile.
Keeping customers informed
Shipping is also a trust moment. Clear communication, an order confirmation, dispatch notice and tracking, reassures customers and reduces “where is my order” queries. Because everything is in one system, keeping customers informed is far easier.
Practical tips
- Show clear shipping costs and times at checkout, with no surprise fees.
- Consider free shipping thresholds to lift average order value.
- Connect couriers if you ship in volume, to automate rates, labels and tracking.
- Let online orders flow into your normal inventory and delivery process.
My take
Shipping is where an online promise becomes a real-world delivery, and getting it right protects both margin and customer trust. Odoo lets you set clear shipping options, connect couriers, and fulfil online orders through the same inventory process as everything else. Handle it well and customers come back.
Next in the series: how eCommerce and inventory work as one connected store.
Based on the official Odoo 19 eCommerce documentation. A plain-English guide, not a replacement for the docs.